Privacy Policy

Introduction

Welcome to Mai Karon CO Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.maikaron.com, and engage with our professional sport services in martial arts and online sales of boxing equipment.

We handle personal data in line with applicable data protection laws, including Thailand’s Personal Data Protection Act (PDPA) and, for visitors in the European Union and European Economic Area, the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

When you visit our website or use our services, we may collect the following types of personal information:

• Contact Information: name, email address, phone number, and mailing address.
• Account Information: username and password for account creation and access.
• Payment Information: credit card details, billing address, and other payment-related information.
• Order Information: details of products purchased, order dates, and transaction amounts.
• Communication Records: correspondence with us via email, phone, or our website.

Usage Data

We may also collect information on how our website is accessed and used. This may include:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: we use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website and services.
• To process and fulfil your orders, including managing payments and delivering products.
• To communicate with you, including responding to inquiries, sending order confirmations, and providing customer support.
• To send you promotional information, updates, and other marketing communications.
• To improve our website, products, and services by analysing usage trends and feedback.
• To detect, prevent, and address technical issues and fraud.

Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the situation, our legal bases include:

• Performance of a contract — to create and manage your account, process and deliver your orders, and provide the training and services you book.
• Consent — to send you marketing communications and to use non-essential cookies. You can withdraw your consent at any time.
• Legitimate interests — to operate, secure, and improve our website and services, prevent fraud, and understand how our services are used, provided these interests are not overridden by your rights.
• Legal obligation — to comply with applicable laws, including tax, accounting, and record-keeping requirements, and to respond to lawful requests from authorities.

Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew it.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: we may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, and website hosting.
• Business Transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners.
• Legal Requirements: we may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

International Data Transfers

We are based in Thailand, and some of our service providers (such as website hosting, payment processing, and email or communication tools) may store or process your personal data outside Thailand, including in countries that may not provide the same level of data protection as your own. Where we transfer personal data internationally, we take steps to keep it protected by appropriate safeguards consistent with applicable law — for example, contractual protections such as standard contractual clauses, or transfers to recipients in countries recognised as providing an adequate level of protection.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy, after which we delete or anonymise it. How long we keep data depends on its type and why we hold it:

• Account information — for as long as your account remains active.
• Order and transaction records — for the period needed to fulfil your order and to meet our legal, tax, and accounting obligations under Thai law.
• Marketing data — until you withdraw your consent or unsubscribe.
• Website and usage data — for a limited period needed for security, analytics, and service improvement.

If you would like more detail about our retention periods, please contact us using the details below.

Cookies and Tracking

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help the website function and help us understand how it is used. We use:

• Essential cookies — required for the website and core features (such as the shop and your account) to work.
• Analytics cookies — to understand how visitors use our site so we can improve it.
• Marketing cookies — to measure and, where applicable, personalise our advertising.

Essential cookies are necessary for the site to operate. We use non-essential cookies (analytics and marketing) only with your consent, which you can manage through your browser settings or any cookie consent tool provided on our website. You can also delete or block cookies in your browser at any time, although some features may not work properly as a result.

Marketing Communications

We send promotional emails and other marketing communications only where you have given consent or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us at office@maikaronmt.com. Opting out of marketing will not affect service messages we need to send you, such as order confirmations.

Children’s Privacy

We offer training for children and young people. Where a student is a minor (under 18, or under the age of digital consent that applies in their country), their personal data must be provided, and any required consent given, by a parent or legal guardian. We do not knowingly collect personal data directly from a child without such consent. If you believe a child has provided us with personal data without parental consent, please contact us and we will take appropriate steps to delete it.

Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

You have the right to:

• Access and receive a copy of the personal information we hold about you.
• Request the correction of any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain legal obligations.
• Object to or restrict the processing of your personal information under certain conditions.
• Withdraw your consent at any time, where processing is based on your consent.
• Receive a copy of your data in a portable format and, where technically feasible, have it transmitted to another controller (data portability).

To exercise these rights, please contact us at the details provided below. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a data protection supervisory authority. In Thailand, this is the Personal Data Protection Committee (PDPC); if you are in the EU or EEA, you may contact your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date at the top. For significant changes, we will take reasonable steps to notify you. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mai Karon CO Ltd.
186 Karon Rd, Karon, Mueang Phuket District,
Phuket 83130
Email: office@maikaronmt.com

Thank you for trusting Mai Karon CO Ltd. with your personal information. We are dedicated to protecting your privacy and ensuring a secure online experience.